FAQ

  • What can I do after creating a VR tour?

    A published VR tour can be shared through any social media or messaging platform including WeChat. 

    Your tours are automatically posted to a branded website and to our YouVR photo. 

    YouVR tours can be syndicated by MLS platforms.

  • What 360-degree cameras do you support?

    YouVR supports all 360 cameras!

  • What equipment do I need?

     We highly recommend the use of a tripod when shooting with any camera. If you do not have a 360 Camera, you can also capture in 360 by using your smartphone paired to our rotator. Learn more here!

  • How can I use YouVR?

    It's easy. Simply sign up for a free account and follow our support tooltips & guides to create your first VR Tour!

     

    [Web] 

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    [App - Android]

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    [App - iOS]

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  • How is YouVR different from other VR tour making software/solution providers?

    We are proud to say that we offer the smartest and most cost effective VR Tour solution for many industries. 

    What truly sets us apart from our competitors is that we have designed our solutions with you, the user in mind from the very beginning. 

    With a team of professionals from many industries on our side, we have gone through, step by step, the pain points of our users needs to address them head on.

Getting Started

  • Getting started with Web editor & Viewer

    The Web Editor and Viewer is where you can edit all your tours and view them whenever you want. It's a perfect tool to customize your own tours with industry-specific taggings and additional information about the space.

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    After taking the pictures with a 360-degree camera and uploading them on the Quicksite 3D app, you can get an automatically created tour that gives a "hand-made" feel. All you need to do to make the tour more informative is to put abundant materials by tagging them on the YouVR web editor and viewer.

    Accessing to Web editor & Viewer

    1. On YouVR website(http://youvr.io), click log in.Web_editor_login.png

    2. Sign in with your account that you signed into the Quicksite 3D app.

    If you do not sign in with the account you used on Quicksite, you will not get the pictures and tours on the Quicksite 3D app.mceclip1.png

    3. Click the 'Published' tab and unpublish the tour to edit the tour.

    Tip) You have to publish the tour first from the Quicksite 3D app to see them on the web editor.

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    4. Once the tours are unpublished, you will see all the tours on the draft dashboard.

    Click the pencil icon to edit the tour.

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    5. Unless you want to edit the tour, click the view check automatically created VR tour.

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    6. After editing, publish the tour again to enable it to be seen publicly.

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    Click the share icon to get the URL link to share or embed code.

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    Learn more about how to edit the tours on the editor and viewer here.

     

  • How to create 360 panoramic images using a 360-degree camera?

    To capture panoramic images using a 360-degree camera, we recommend you to get a 360-degree camera called 'Ricoh theta'. At this point, our Quicksite 3D App is compatible only with the Ricoh Theta series including Ricoh theta SC, V, and Z1.

    If you own a 360-degree camera, there are 2 workflows you can choose from when you create a VR tour.

    Workflow #1

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    Using only your preferred 360-degree camera, capture 360 panoramic images of the interior in the property. Some 360-degree cameras such as Ricoh Theta come with the self-timer function. Be sure to use the self-timer function so that you can avoid appearing in the scene. We recommend that you shoot with a professional tripod to ensure the quality of the image.

    After capturing the 360 panoramic images, you can transfer them to your desktop and use YouVR Tour Creator to create a VR tour.

    Use this method to create a VR tour when you have a limited time in the property. Click here to find out more.

     

    Workflow #2

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    By connecting the YouVR Quicksite 3D app to a 360-degree camera, you can capture 360 panoramic images and connect the scenes (360 panoramic images) together to create a VR tour on your smartphone.

    One of the benefits of this workflow is that you can check the quality of the images and the tour before leaving the property. Click here to find out more.

  • How to create 360 panoramic images using mirrorless digital camera?

    As our stitching algorithm only supports images shot on Sony Alpha a6000/a6300 models paired with 6.5mm Meike Fisheye lens, we recommend that you get the camera and lens from us here if you do not already own one. Please write in to questions@youvr.io to enquire.

Looking through web & app

  • 3D Home

     

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    Note: Connection manual : https://global.youvr.io/setting-up 

  • Editor

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  • Cloud

    [Cloud]

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    Cloud page - It is able to upload and delete 360° photo and the photo can be used when you create  a tour.

     

  • Account

    [Subscription]

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    Subscription Page - Check your membership and Transaction.

     

     

     

    [Billing]

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    Billing Page - Register Card to pay for membership. 

     

    [Account Info]

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    Account Info Page - Change your password and check registered email & username

     

    [Settings]

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    Settings Page - Able to turn on & off the tooltip and change creator (editor) type.

     

     

  • Profile

    [Profile Info]

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    filled contents are shown in agent page and viewer.

    Like below

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  • VR Tours

    [Header]

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    1.Search

    - Type and search through your tour list.

    2.Guide

    -Open guide page. 

    3.日本語

    -Change language (Japanese and English are available)

    4.Profile 

    -Once it is clicked, dropdown will appear. there are two options in the dropdown. One 'open agent' button the other one is  log out button.

     

    [VR Tours] - Draft

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    1.Create new Tour

    - Create a new tour

    2. View Tour

    -Open the viewer to see your tour.

    3.Edit Tour

    -Edit your tour

    4.Delete Tour

    -Move a tour to 'Recently deleted' tab.

    5.Copy Tour

    -Setting is copied but scenes are not copied.

    6.Select Tour

    -Select tours for bulk action(delete and publish are possible).

    7. Select number of tours show in dashboard

    -There are 3 options, 12, 24 and 36. 

    8.Display Mode

    -Change the layout of dashboard.

     [VR tours] - published

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    1.Select Tour

    -Select tours for bulk action(delete and un-publish are possible).

     2.Change tour mode

    - 3 options are available. one is 'public' which allows anyone to view the tour second one is 'private' which doesn't allow anyone to view the tour and the last one is  'protected' which requires password to view the tour.

     [VR tours] - Recently deleted

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    1.Select Tour

    -Select tours for bulk action(delete permanently and restore are possible).

     

Pairing with devices

Automatic Scene Connection Feature

  • How to use Automatic Scene Connection on 3D Home App?

    To get an understanding of how Automatic Scene Connection (ASC) works, please refer to the article here.

    You will need the following equipment to get started

    1) A smartphone

    2) A 360 Camera (We recommend Samsung Gear 360, Ricoh Theta or Insta360)

    3) A tripod 

     

Using 3D Home App

Automatic Scene Connection Feature

  • How to use Automatic Scene Connection?

    Note: Panoramas and scenes are used interchangeably in the article

    About YouVR Automatic Scene Connection Technology

    YouVR Automatic Scene Connection (ASC) uses Advanced Computer Vision for estimating three-dimensional structures from a two-dimensional image to detect common feature points among panoramas.

    After detecting the common feature points successfully, each panorama is mapped directly onto a 3D model and its relative position is distinguished base on the 3D model. As a result, a connection between the panoramas or scenes can be established successfully.

    When creating a VR tour, ASC allows VR tour creators to save time figuring out the sequence and position of the panoramas and manually connect them. This is especially helpful when the VR tour is big and making it requires many panoramas. ASC also creates a more immersive walk-through experience for the VR tour viewers.

    Best practices when taking panoramas for automatic scene connection feature

    It is extremely important for anyone who wants to use ASC to follow some guidelines when capturing panoramas inside a property or outdoor. There must be sufficient common feature points between the connecting panoramas and the panoramas should be captured consistently at the same height.

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    An example of common feature points between two connecting panoramas.

     

    Failure to do so will cause the panoramas to be inappropriately connected and the VR tour to be incomplete when using the ASC feature.

    What are common feature points?

    Common feature points are unique and easily distinguishable features, it can be a hanging light inside a house, a pillar or a piece of antique furniture inside the house.

    Preparing the place

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    It is highly recommended that the interior of a property is fully fitted and furnished. A fully fitted and furnished house will likely produce more common feature points in panoramas.

    If the interior is plain and unfurnished, we recommend that you decorate the house simply with items such as chairs, flower vase, paintings or other small furniture.

    Try to capture the panoramas during the day time. Draw the curtains open and put all the lights on.
    Place portable lights in poorly lighted areas such as the basement and attic.

    Using the camera

    We recommend using 360-degree cameras by Ricoh Theta, Samsung Gear 360 and Insta 360 to capture the panoramas.

    Use a tripod or monopod when capturing panoramas with 360-degree camera.
    When using a tripod or monopod, ensure that the panoramas are captured between 3.5 feet to 5 feet consistently.

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    Capturing Panoramas

    When capturing panoramas, there are four important rules for the result of the automatic scene connection to be accurate and good.

    Rule #1

    Capture one panorama (360 image) every 6.5 feet to 9.5 feet apart.

    For example, if a room is 33 feet by 33 feet long, you will need at least 16 panoramas.

    For interiors with few common feature points, we recommend capturing one panorama every 3.5 feet to 6.5 feet apart.

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    Rule #2

    When capturing panoramas, ensure that the line of sight between each panorama is unblocked.

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    Rule #3

    For every doorway, capture one panorama approximately 3.5 feet to 6.5 feet before the doorway, one panorama under the doorway and one panorama approximately 3.5 feet to 6.5 feet after the doorway.

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    Rule #4

    Avoid taking panoramas too near to the walls or furniture. Also avoid taking panoramas at the corners of the room.

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    Taking into consideration of the 4 rules mentioned above, below is an example of how to move around and capture panoramas in an apartment:

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    Generating VR tour

    After capturing all the panoramas required to create a VR tour, download the panoramas from your 360-degree camera to your computer. Sign in to your YouVR account and upload the panoramas to YouVR server by creating a new tour.

    Once you have created a new tour and uploaded the panoramas, click on the Tour Settings icon at the top right hand corner as illustrated below:

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    Under the Creator Type, select the “Pro” option and click Save.

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    Finally when you arrive at the Pro-creator interface, click on “Auto Tour Beta” at the top right corner to start generating the VR tour.

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    An email will be sent to you once the VR tour is generated.

    Do check the result of the VR tour generation and make adjustment when necessary.

  • How to run Automatic Scene Connection on Tour Creator?

  • How to use Automatic Scene Connection with 360 Video?

    What is Automatic Scene Connection (ASC) with 360 Video feature?

    Automatic Scene Connection (ASC) with 360 Video is an improved technology of Automatic Scene Connection.

    Instead of capturing panoramas every 2-3 meters to identify the common feature points between two 360 images, we have decided to release a feature that allows users to upload a 360 video instead.

    What does it mean? 

    With the new ASC with 360 video feature, users are only required to capture panoramas at the desired locations, for example, one panorama per room in an apartment. However a 360 video is required to supplement for the lack of panoramas to identify common feature points for ASC.

    How to capture a 360 video?

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    An example of the locations where panoramas were captured in an apartment. Simply follow the same path to capture 360 video. 

     

    After capturing panoramas at the desired locations in an apartment (see the image above), use the same 360-degree camera and capture a video by walking over the same path that was taken to capture the panoramas.

    When capturing the 360 video, either hold the tripod with 360-degree camera or just the 360-degree camera above your head as illustrated below.

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    When you have finished capturing the 360 video, export the video from your 360-degree camera to your desktop.

    Log in to your YouVR account and access the Pro-creator. After you clicked on the "Auto Tour Beta" icon at the top right corner of the Pro-Creator, you will be promoted to upload your 360 video as shown below:

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    Upload the 360 video and click upload to use the Automatic Scene Connection with 360 video feature.

     

     

Creating a VR Tour with Tour Creator Pro

Creating a VR Tour with Tour Creator Basic

Using Tour Creator

Billing and Account Management